Below are the most popular reasons why Villagers are unable to log in to the Member Portal and receive the below error message.
Incorrect username #
On August 2024 new credentails were issued due to migrating to the Member Portal. Usernames should be your Member ID (e.g. 1234, 1234-00, 12345-00). You can find your Member ID on your HOA statement. If you are unable to find your Member ID, please contact us at memberportal@the-villages.com.
Empty spaces #
When entering your credentials in the Member Portal login page, please check that there are no empty spaces before or after your username or password. Empty spaces will cause an invalid credentials error.
Forgot password #
Go to the Member Portal login page.
Click on Forgot Password and enter your Member ID. A temporary password will be sent the the email associated with your account.
If you are still having trouble #
Contact memberportal@the-villages.com with your name, house number, and the email associated with your Member Portal account.
Please note that our business hours are Mon to Fri 8:30 a.m. to noon, and 1 p.m. to 4 p.m.
